Warranty

BlueStars provides warranty support for its replacement parts in accordance with the terms and conditions outlined in this policy. Product references, model numbers, and compatibility information are provided to help customers identify suitable replacement applications.

Our team will make every reasonable effort to review each case promptly and fairly based on the circumstances and applicable coverage.

1. Warranty Coverage

This warranty applies to eligible products purchased directly from our online store at https://bluestarspartstrend.com.

Warranty coverage generally applies to eligible defects involving product performance, functionality, materials, or workmanship under normal and intended use.

Eligibility for warranty support is determined based on the nature of the reported issue and whether the claim is submitted within the applicable warranty period, calculated from the delivery date.

For purposes of this policy, the delivery date is the date shown as delivered in the shipping carrier's tracking information.

2. Reporting Product Defects

Product performance or functionality issues must be reported within the applicable warranty period for the product.

To allow BlueStars to verify the reported issue, customers are required to provide:

(i) Clear photos and/or video showing the reported defect and how the product or appliance is affected. Any testing or demonstration must be performed under safe conditions;

(ii) The appliance model number or other relevant appliance information so BlueStars can verify product compatibility;

(iii) A photo of the product SKU label, part number, or other identifying label, where applicable; and

(iv) Any additional information, photos, videos, or documentation reasonably requested by BlueStars to investigate the issue.

The evidence provided should clearly identify the reported problem, such as the specific part that appears defective or the appliance behavior associated with the issue.

A claim may remain pending until sufficient information has been received to verify the issue.

Claims submitted outside the applicable warranty period may not be eligible for warranty support.

3. Shipping or Fulfillment Issues

Customers should inspect their orders as soon as possible after delivery.

If an order arrives damaged during shipping, contains missing items or components, or includes an item different from what was ordered, customers must contact BlueStars within 10 days of delivery.

Customers must provide requested information and supporting evidence promptly. Depending on the issue, this may include:

Photos of the damaged or incorrect item;
Photos of the package and packaging materials;
A photo of the shipping label and/or product label;
Details identifying any missing items or components; and
Any additional information or evidence reasonably required to review the case.

BlueStars may request additional information during the review. Customers should retain the product, packaging, shipping label, and other relevant materials until the case has been fully reviewed.

Shipping carriers impose strict claim deadlines. Issues reported more than 10 days after the delivery date are not eligible for support under this section.

If requested information is not provided promptly, BlueStars may be unable to submit a claim to the shipping carrier and cannot guarantee that the case will qualify for a replacement, refund, or other resolution.

Shipping and fulfillment issues are handled separately from product defects covered under Sections 1 and 2.

4. Resolution of Approved Claims

The appropriate resolution will depend on the type and severity of the issue, the value of the affected product or component, product availability, and the most reasonable way to resolve the customer's actual loss.

Where possible, BlueStars will prioritize a practical and timely solution that helps the customer restore use of the product or appliance as quickly as reasonably possible.

For an approved claim, BlueStars may provide one or more of the following resolutions, as appropriate:

Replacement of the affected item or component;
Shipment of a missing or replacement component;
A partial refund based on the value of the affected or missing component and the reasonable cost of resolving the issue;
A refund where replacement or another practical resolution is not appropriate; or
Another reasonable resolution based on the circumstances of the case.

(i) Shipping or Fulfillment Issues

Approved shipping or fulfillment claims under Section 3 may qualify for the resolutions listed above.

(ii) Product Defect Claims

For approved product defect claims reported within the applicable warranty period, replacement of the defective item or component will generally be the preferred resolution.

If replacement is unavailable, impractical, or does not reasonably resolve the verified issue, BlueStars may provide another applicable resolution listed above.

For product defect claims reported more than 30 days after delivery but still within the applicable warranty period, support will generally be limited to replacement or another reasonable non-refund resolution, subject to product availability.

Any refund provided under this section will be processed in accordance with Section 7.

5. Claim Procedure

To request warranty support, customers must:

(i) Contact support@bluestarspartstrend.com using the same email address used to place the order;

(ii) Provide the original order number and a description of the issue;

(iii) Provide the applicable information and supporting evidence required under Section 2 for product defect claims or Section 3 for shipping or fulfillment issues; and

(iv) Follow any additional instructions reasonably provided by the BlueStars support team during the review.

BlueStars will proceed with the applicable resolution after the claim has been reviewed and approved.

6. Warranty Limitations

Warranty coverage does not apply to:

(i) Damage resulting from improper installation, incorrect use, accidents, misuse, or exposure to unsuitable environments;

(ii) Damage caused by modification, unauthorized repair attempts, or use outside the product's intended function;

(iii) Products not purchased directly from the BlueStars online store;

(iv) Products without sufficient proof of purchase; or

(v) Compatibility issues resulting from a product being ordered for an appliance, model, or application for which it was not designed.

Compatibility issues are not considered product defects. Return or exchange assistance for incorrectly ordered or incompatible products is governed by Section 4 of the BlueStars Refund & Return Policy.

BlueStars reserves the right to deny warranty support where the available information indicates customer-caused damage or an issue inconsistent with a covered product defect.